Q: What payment methods are accepted?

Visa, Mastercard, ApplePay, Instant EFT, Mobicred, Samsung Pay, RCS, Zapper & Mukuru Cash

Q: How long will it take for my order to be delivered?

Usually up to 5 days however delivery times can vary based on your order and delivery location. Estimates are provided during checkout, and you can find the estimates for different appliances here. Always check your order's tracking number for the most accurate information.

Q: How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can track your order by clicking on the provided link and entering your tracking number.

Q: How do I initiate a return?

To be eligible, ensure the item is in its original condition, unworn or unused, with tags, and in the original packaging. Have your receipt or proof of purchase ready. Contact us at 4usappliances@gmail.com to start the return process.
Learn more about our refund policy here.

Q: How do I initiate an exchange?

For the fastest service, return the item you have. Once the return is accepted, make a separate purchase for the new item you want. This ensures a swift and efficient process to get exactly what you need.

Q: Do your appliances come with a warranty?

Yes, we offer a warranty on all of our products, covering any defects in materials or workmanship. Most products come with a standard manufacturer's warranty.

Q: What should I do if I encounter issues with my appliance?

If you encounter issues with your appliance, consult the user manual or visit our online support center for guidance. For further assistance, contact our customer support with details about the problem and your appliance's model number.

Q: Do you provide installation services for your appliance?

Yes, we can refer you to one of our trusted installation companies.

Q: Are user manuals and installation guides included with the products?

Yes, absolutely!

Q: How do I ensure that a particular appliance is compatible with my existing setup?

Simply contact us to get assistance from one of our specialists.

Q: Can you provide guidance on choosing the right size for kitchen and laundry appliances?

Simply contact us to get assistance from one of our specialists.

Q: Any special deals running currently on the website?

Yes, we have a welcome discount for all first-time purchasers and free shipping for a limited time.

Q: Are there any upcoming sales or special offers?

We notify our subscribers of all our sales and special offers. Subscribe today to receive exclusive deals and offers.

Q: How are product ratings determined on your website?

Product ratings are based on customers' opinions. We maintain honesty and transparency with all product ratings.

Q: How secure is my personal data?

We employ the best in the industry security measures to protect your data. We never share your information with any third-party companies without your permission.

Q: How do you use cookies and tracking technologies?

We use cookies for essential website functions, user authentication, and personalized experiences. You can manage cookie preferences. For detailed information, refer to our Cookies Policy in the Privacy Policy section.

Q: How can I get in touch with your customer support?

We're available by phone, email, and live-chat
Email: info@4usappliances.co.za
Phone: +27 67 195 0075

Q: What are your business hours for customer service inquiries?

Monday - Friday: 08h30 – 16h30